FAQ’s

1. How can I return a product?

You can request a return within 30 days from the date of receiving your product. Please make sure the item meets our return conditions, such as being unused, with original tags, packaging, and in new condition. To start the return process, email us at [email protected] with your order number, reason for return, and photos of the product (if defective).

2. What is your return policy?

We accept returns within 30 days of receiving your order. The product must be in new condition, unused, and in its original packaging. We do not accept returns for items on sale or special promotions unless they are defective. For more details, please review our Returns Policy.

3. How do I track my order?

After your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to check your order’s status on the carrier’s website. If you have any issues with tracking, feel free to contact us at [email protected].

4. How long does shipping take?

For standard shipping, delivery typically takes 7-15 business days. This does not include order processing time of 1-3 business days. You will be notified via email once your order is shipped.

5. What are the shipping costs?

We offer a flat rate of $6.99 for standard shipping on all domestic orders within the United States.

6. Can I cancel my order?

Yes, you can cancel your order within 24 hours of placing it without any fees. To request a cancellation, email [email protected] with your order number. If the order has already been processed and shipped, you will need to follow the return process after receiving it.

7. What should I do if my order is damaged or lost during shipping?

If your order arrives damaged or is lost during transit, please contact us within 7 days of receipt at [email protected]. We will assist you with either a replacement or refund.

8. Which shipping providers do you use?

We partner with trusted shipping providers like FedEx to ensure safe and timely delivery of your orders.

9. What payment methods do you accept?

We accept various payment methods including credit cards, PayPal, and other secure online payment options.

10. Can I ship internationally?

Currently, we only offer shipping within the United States. However, we are planning to expand our shipping services internationally soon. Stay tuned for updates!

For any other questions, feel free to reach out to our customer support team at [email protected]. We’re happy to assist you!